| ORDERING WITHIN THE U.S. (click here for international ordering information) |
| Ordering & Payment Information: |
| Shipping Information: |
| Returns & Exhanges: |
| Wholesale Information: |
| Other Information: |
| How do I place an order? To place an order, browse through the site and select the items that you would like to purchase by adding them to your shopping cart. You can click on "View Cart" at anytime to update the contents of your shopping cart. When you are ready to checkout, click "Checkout" to begin the checkout process. back to top |
What forms of payment do you accept?
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| How can I redeem a discount coupon? Discount coupons can be redeemed by entering the coupon code during the final steps of checkout. back to top |
| Can I put an item on hold? Sorry, we do not put items on hold. We apologize for any inconvenience. back to top |
| Is there a minimum order amount? We require that orders be at least $5.00 (not including shipping). If you place an order for less than $5.00, a low order fee will be applied to your total. The current low order fee is $5.00. back to top |
| How much does shipping cost? We have an account with USPS.com and they determine your shipping charges for us. To see what your shipping charges will be, click "View Cart" and then click on "Estimate Shipping". It is better to do this once you are finished shopping since it calculates your charges based on the weight of the items. back to top |
| How and when will my order be shipped? All orders will be sent via the United States Postal Service. Orders shipped within the U.S. will have a delivery confirmation number. We offer First Class, Priority, and Express Mail during checkout. Our goal is to ship your items within 3 business days after receiving your order, but please be aware that it may take longer during busy times like Christmas. You will receive a shipping confirmation via email when your package is mailed. Please check your junk email folder if you did not receive a shipping confirmation. back to top |
| Do you ship internationally? We ship to many overseas locations. There is a list of the countries we ship to here. We advise that international customers read our International Orders FAQ page before placing an order with us. back to top |
| Are my items packed well to prevent damage during shipping? We use a lot of bubble wrap and heavy duty envelopes. Damaged items are a rare occurence for us, however, Button Bunny Accessories cannot be held responsible for items lost or damaged once dispatched. back to top |
| When will I receive my package? You will receive a shipping confirmation email on the date your order was shipped. In the U.S., expect to receive your items 3-5 business days from this date. All other countries, expect 7-10 business days. U.S. packages do not have tracking numbers, but they do have delivery confirmation numbers. Please note that these times may not be correct during busy seasons such as Christmas. We cannot control the speed, or lack thereof, of the postal service. back to top |
| Do you accept returns/exchanges? We want you to love what you ordered. If you are unhappy with your order, please let us know! We do accept returns or exchanges for all non-clearance items. Please contact us within 7 days of receiving your order to arrange for a refund minus shipping costs or for an exchange. Returns or exchanges made without prior notification may not be processed. Merchandise must be returned in the same condition as it was received. Return shipping charges are non-refundable and full responsiblity of customer. Your refund will be credited in the same manner and to the same account used to make the original purchase. back to top |
| Do you accept wholesale orders? Yes we do! Click here to go to our wholesale information page. back to top |
| Is my information secure? Your information is stored on a secure server. Button Bunny Accessories will be processing the customer's e-mail address, delivery and shipping addresses, contact telephone number, and credit card information for the purposes of performing the order you place with us. We will not pass on your personal data to any third parties (this does not include your credit card information which we MUST pass on to our credit card processor in order to bill you for your items). You have the right to access and/or correct your personal data at anytime. You can view our complete Privacy Policy here. back to top |
| Does your jewelry contain lead?? We use steel-plated ball chain for our button necklaces. We contacted the manufacturer. The manufacturer follows the guidelines set forth in California's Proposition 65, which requires the labeling of products that contain lead or other potentially hazardous substances, regardless of how those products are classified for use in jewelry. The ball chain falls under Class 2. Class 2: These items are suitable for use in retail jewelry even though they might contain small amounts of lead. See below for allowable levels:
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